By visiting and/or purchasing from www.antondiemakers.co.za you agree to accept the practices described in this policy.
CHANGES TO THIS PRIVACY NOTICE, CONDITIONS OF USE AND NOTICES:
PERSONAL INFORMATION COLLECTED BY ANTON DIE MAKERS :
Anton Die Makers uses information that we collect from our visitors to personalize and improve your visit at www.antondiemakers.co.za. We gather the following types of information:
Information you give us: Anton Die Makers collects any information which you enter on our Web site. This information is normally provided when you search, buy, participate in an on-line survey, or when you communicate with any of our departments such as customer service, sales or technical support through our website, telephone, mail or fax. You also provide information when you establish an account with us. Examples of the type of information you may supply us with include your name, address, telephone number, credit card information and e-mail addresses.
Automatic Information collected by us: Whenever you visit our Web site we collect and store information such as "cookies" which remember information about a visitor from one page to the next and from one visit to the next. We collect and analyze the IP address used to connect your computer to the Internet; login; password; computer and connection information such as your browser type and version; operating system and platform; purchase history; confirmation when you open e-mail that we send you; the URLs which lead you to and around our Web site including the date and time; the pages and or products you viewed or searched for and the phone number used to call our voice telephone numbers. Your browser allows you to reject cookies and software is available from third parties which will allow you to visit our Web site without providing this information. You are welcomed at our Web site if you use this software but we will not be able to offer you our personalized services.
Orders: If you place an order we use a secure order form which requires you to provide contact, billing, and financial information. This information is transmitted to a third party company who will authorize the payment allowing you to complete your purchase.
SHARING OF INFORMATION WITH THIRD-PARTIES:
Independent Contractors: We may employ other companies or individuals to provide certain services to us such as sending e-mail, analyzing customer lists and data, providing marketing assistance, or consulting services. These third parties will have access to the information needed to perform their functions but cannot use that information for any other purpose.
Credit card companies and shippers: When you buy something from us we send your credit card information, name, billing address and the amount of your purchase to your credit card company to verify and authorize the purchase. Your name, telephone number and shipping information must be provided to third party shipper such as Courier Guy to deliver your purchase.
LAW ENFORCEMENT AND PROTECTION OF USERS:
We will release personally identifiable information to third parties and organizations when we believe it is appropriate for us to do so to comply with the law. We will also do so to cooperate with law enforcement investigations, comply with court orders or subpoenas, and protect the legal rights of us and our users, or when we believe it is needed for fraud protection.
RISK OF LOSS:
All items purchased from Anton Die Makers are made pursuant to a shipping contract. This means that the risk of loss and title for such items pass to you upon our delivery to the courier. It is your responsibility to request insurance on your parcel. You will be quoted in addition to your total checkout amount.
RETURNS, REFUNDS, AND TITLE:
If you are dissatisfied with an item purchased from our website you may return it for a refund, replacement or exchange provided that the conditions of our Refund & Exchange policy have been satisfied.
We will exchange or refund a product provided that:
· There is valid proof of purchase, i.e. web invoice;
· It is within 1 months of the original purchase date;
· It is in its original packaging or condition, i.e the security seal or shrink wrap is intact (if applicable), product is unworn and unused.
All refunds are processed strictly in
accordance with the original sales tender type and only after confirmation that
the funds were received in our bank account.
Please note that the cost of couriering the product back to our Online store shall be incurred by the purchaser.
If you wish to return something that you purchased online at email@example.com because the item you received is either damaged or not what you ordered, please contact us at firstname.lastname@example.org.
Anton Die Makers does not take title to returned items until the item/s arrives at our manufacturing/distribution warehouse. At our discretion, a refund may be issued without requiring a return. In this situation, Anton Die Makers does not take title to the refunded item.
If the product was used for its intended purpose and design and in accordance with the product's instructions and/or user manual and is found by the customer to be faulty, Anton Die Makers will liaise with the supplying on behalf of the customer in terms of replacement or repair. Proof of purchase is required. No refunds, repairs or exchanges will be action-ed on purchases where the products that have been misused or purposely damaged. There may be a courier cost to have certain products repaired. This cost is for the customer's account and will be quoted upfront. When returning products for repair, please ensure that it is in a hygienic condition.
To avoid processing delay, please return item with instructions and contact details.
EFT PAYMENT METHOD
Anton Die Makers will only process your order once full payment reflects in our account. To avoid processing delay, please use the “clear immediately” feature provided by your bank when making use of this payment method. You MUST use your relevant order number as a recipient’s reference. Any other reference will cause a delay as the online department works strictly by order number references only. Please email proof of payment to Anton Die Makers as well. Screenshots do not qualify.
Stock is only reserved once full payment has been made. Failure to make payment on PENDING orders after 5 days will result in your order being cancelled on our system.
Items featured on our website may not always be in stock. Prices and specifications subject to change without notice. If you cannot add the item to your cart, it is very likely that stock is not available. You may contact us to confirm. Giftcards and/or Online Vouchers cannot be refunded or redeemed for cash.
Your order is placed by our automated system into a processing Que once the full amount reflects in our account and all stock is on hand. Processing time can take up to 5 working days depending on the processing load. Delivery time is approximately 2-3 working days from dispatch.
For overnight express, same day delivery, public holiday, Saturday delivery or International courier options please contact us for a quotation. Your standard economy service shipping rate will be calculated during the checkout process. If, for a technical issue beyond our control, your shipping was calculated incorrectly, we will contact you as soon as possible with an updated quotation.
Regional and Township (Outlying) areas and international orders (outside of South Africa) will incur additional costs as well as an extended delivery time. Anton Die Makers reserves the right to communicate this to the customer after checkout, due to third party quotations that are involved in this process. In such cases, the shipping cost calculated at the end of the checkout process is not the final price and subject to change. Anton Die Makers is not responsible for any taxes, customer clearing and duties that the client may incur on international shipping requests.
Customers are able to track their parcels online, via the Couriers website, using their unique shipping number.
Failed delivery attempts due to customer entering incorrect details or failure to collect at address will result in your parcel being returned to Anton Die Makers A shipping fee will be charged, up to the initial amount, to resend the parcel.
Anton Die Makers reserves the right to change descriptions and specification without notice.